Dashboard
Real-time overview of your MaaS platform
Messages by Channel (24h)
Ticket Volume
SLA Performance
SLA Warnings
No SLA warnings
Recent Activity
No recent activity
System Health
Monitor service status and connectivity
API Server
FastAPI Backend
Redis
Cache & Pub/Sub
Database
PostgreSQL
AI Agent
Claude API
Twilio SMS
SMS Channel
Email SMTP
Email Channel
Business API
Telegram
Bot API
Slack
Web API
Langfuse
Observability
WebSocket
Real-time
Organizations
Workspaces
Support Tickets
| Ticket # | Subject | Customer | Status | Priority | Agent | Created | SLA | Actions |
|---|---|---|---|---|---|---|---|---|
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Support Agents
Support Queues
SLA Policies
Active SLA Trackers
Monitor tickets approaching SLA deadlines
| Ticket | Policy | Response Due | Resolution Due | Status | Time Remaining |
|---|---|---|---|---|---|
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SLA Breaches
Review and resolve SLA violations
| Ticket | Breach Type | Severity | Breached At | Exceeded By | Status | Actions |
|---|---|---|---|---|---|---|
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Automation Rules
Configure triggers and actions to automate workflows
Response Templates
Pre-defined responses with variable substitution
Webhooks
External integrations via HTTP callbacks
| Name | URL | Events | Status | Last Triggered | Actions |
|---|---|---|---|---|---|
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Scheduled Tasks
Recurring jobs and scheduled operations
| Name | Type | Schedule | Last Run | Next Run | Status | Actions |
|---|---|---|---|---|---|---|
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Agent Shifts
Manage agent working hours and schedules
| Agent | Start Time | End Time | Status | Break Time | Active Time | Actions |
|---|---|---|---|---|---|---|
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Performance Goals
Set and track agent performance targets
Performance Metrics
Agent performance statistics and trends
| Agent | Tickets Handled | Avg Response Time | Avg Resolution Time | CSAT Score | Messages Sent | Period |
|---|---|---|---|---|---|---|
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Workload Distribution
Real-time agent and queue workload overview
Agent Workload
Queue Workload
Analytics Overview
Conversation Analytics
Agent Performance
Channel Management
Configure and monitor communication channels
SMS Channel (Twilio)
Email Channel (SMTP)
WhatsApp Business API
Connection Status
Configuration
Recent Messages
Telegram Bot API
Connection Status
Configuration
Recent Messages
Slack Web API
Connection Status
Configuration
Connected Workspaces
No workspaces connected
Notification Center
Notification Preferences
API Keys
Manage API keys for external integrations
| Name | Key (masked) | Scopes | Created | Last Used | Expires | Actions |
|---|---|---|---|---|---|---|
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Audit Logs
Track all system activities and changes
| Timestamp | User | Action | Resource | Resource ID | IP Address | Details |
|---|---|---|---|---|---|---|
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AI Configuration
Configure AI agent behavior and capabilities