Dashboard
Real-time overview of your MaaS platform
0
Open Tickets
+0%
0
Active Conversations
+0%
0
Online Agents
Online
0m
Avg Response Time
-0%
Messages by Channel (24h)
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Ticket Volume
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SLA Performance
0%
Response SLA
0%
Resolution SLA
SLA Warnings
No SLA warnings
Recent Activity
No recent activity
System Health
Monitor service status and connectivity
API Server
FastAPI Backend
--ms
Redis
Cache & Pub/Sub
-- conn
Database
PostgreSQL
--ms
AI Agent
Claude API
--ms
Twilio SMS
SMS Channel
--
Email SMTP
Email Channel
--
Langfuse
Observability
--
WebSocket
Real-time
-- clients
Support Tickets
| Ticket # | Subject | Customer | Status | Priority | Agent | Created | SLA | Actions |
|---|---|---|---|---|---|---|---|---|
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Support Agents
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Support Queues
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Analytics Overview
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Conversation Analytics
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Agent Performance
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Channel Management
Configure and monitor communication channels
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SMS Channel (Twilio)
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Email Channel (SMTP)
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Notification Center
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Notification Preferences
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AI Configuration
Configure AI agent behavior and capabilities
AI Agent Status
Checking AI status...
AI Capabilities
Chat Assistance
Enabled
Message Summarization
Enabled
Sentiment Analysis
Enabled
Response Generation
Enabled